Damaged and/or Spoiled Products
At Maine Oyster Company we pride ourselves on providing the absolute best Boom-Shucka-Lucka  experience. We believe in the experience so much that we guarantee your oysters will arrive farm fresh and alive on the date of delivery. If for any reason your oysters do not arrive alive, we will reimburse you for the spoiled product costs. This will typically be provided in the form of a refund for the spoiled product. 
Damaged Package:
In the event that you received a package with exterior visible damage, email Maine Oyster Company on the date the package was delivered with photographs of the damage to: maineoystercompany@gmail.com. Do not throw away contents or packaging as an inspection must occur by our carrier, UPS. Refund eligibility will be subject to an investigation done by UPS and Maine Oyster Company.
Undeliverable Address:
Maine Oyster will ship all products to the address submitted by the customer. If a deliverable or incorrect address is submitted, no refund or reshipment will be issued. We send confirmation info regarding the shipping address immediately upon order, and will reach out the day of shipping if we find an error in the address. The customer is responsible for ensuring that their address is correct. 
Missing Products:
Maine Oyster Company  guarantees that our packages are received with all ordered products. If for any reason you receive a package which is missing an item that was ordered, you must reach out to us directly via phone or email on the date of delivery. A refund or credit for the missing item will be issued toward a future order. In the event the customer does not report the missing items on the date of delivery, Maine Oyster Company reserves the right to refuse any refund.Reshipment of missing items will be at the discretion of Maine Oyster Company.All refunds will be issued within 21 days from the date of refund request. All full or partial credit card refunds will refund back to the credit card used by the customer described in the "billing information" section of the invoice.